At the Green Life Guides, we have personally selected each item in our Shop and stand behind its quality and integrity. If for any reason you are not completely satisfied with your purchase, you may return the item(s) for an exchange or refund of the merchandise value. We have outlined how to do so below.
Returns/Exchanges of Non-Gift Purchases
We will accept returns for items within 15 days of delivery and issue a credit or refund at the time of the return. Your refund or credit will be equal to the value of the item and any taxes you were charged. Any shipping surcharges are nonrefundable. We do not pay for return shipping.
We cannot accept returns of personalized or monogrammed merchandise, or items that are handmade to order except when this item is defective or damaged upon delivery.
For exchanges of mistaken orders or damaged or defective merchandise, we will credit you for the return once it has been received and send you a replacement with no additional charge.
Returns/Exchanges of Gift Purchases
For gifts that are returned, we will issue a store credit to the gift recipient equal to the value of the item(s). This credit will be issued upon receipt of the item(s).
Returns of gifts purchased off a registry can be returned within 30 days of delivery or 30 days of event, whichever is later.
How to Return an Item
1) Email firstname.lastname@example.org with your name and order number so we can begin to process your return. Please indicate if you would like a store credit/exchange or a refund.
2) You will receive a message within 3 business days letting you know where to ship the return. When shipping a return, please include the original packing slip and a brief note explaining why the item is being returned. Keep a copy of the packing slip for your records.
3) Once item is received, you will be notified by email and we will either issue you a store credit or a return based on what is requested.
Should you have any questions or comments, please feel free to call us at (203) 691-8643 or email us at email@example.com